Gift voucher terms and conditions

Our gift vouchers can be redeemed against any of the courses provided by Creative with Nature, kits and handmade gifts from the shop on Todmorden high street. They make a unique & memorable experience gift! The vouchers are issued instantly, valid for one year and can be printed and placed in personalised gift cards sent by post (optional).

About CraftCourses gift vouchers

The vouchers are valid for 12 months from the start date and available to buy in £45, £85, £190 from the website or any amount (min £10) from the shop on Todmorden high street. Vouchers are issued immediately online & sent via email. We also offer bespoke, personalised gift cards, which you can opt to add to your gift voucher order and include a personalised greeting inside the card. These can be posted to yourself to give to them personally (including a fresh envelope) or posted directly to the gift voucher recipient.

Spending the vouchers

Using your voucher is very easy, you simply choose the course, kit or handmade item and email info@creativewithnature.co.uk with your choice. If the voucher is for less than the cost of the course, you can make up the difference by card either in the shop or on the day of the course.
Gift Voucher receipt
An invoice confirming the details of the purchase is issued instantly by email and this acts as your gift voucher. We also offer a personalised gift card service that can be posted out to you or the recipient.

Gift Cards sent by post

You can also choose to have a personalised gift card posted out first-class Royal Mail for an additional fee of £4.80.
A beautifully presented gift card with a personal message from you will be written on the inside of the card.
You can opt to have the card posted direct to the recipient, or sent to yourself, in which case we place the voucher, card and envelope inside a second envelope, so that you can present it nicely when you give it as a gift.
Gift cards are printed and posted within 2 working days via first class Royal Mail.

Validity

Gift cards are valid for 12 months from the start date of the purchase. Bookings/orders must be made before this expiry date (though the course may take place after the expiry date).

Course & product availability

The vouchers are not sold for any specific course, kit or product, they are generic vouchers offering the choice of everything we have to offer. All courses are offered subject to availability and places on specific courses or purchases of specific products are not guaranteed when you purchase a gift voucher. Our makers are mostly independent artisans and craftspeople the courses and products are therefore bespoke and offered in limited numbers. Please book as early as possible to avoid disappointment.

Cancellations

Please note when booking a course that deposits of half the course fee and are non-refundable. Receipt of deposit secures your place on your chosen course.
Because of the long process time to buy and prepare materials for your course, a course can be moved to another course date up to 4 weeks before the start date and not after this time. This can only be done once.
If you cancel a course in the 2 weeks lead up to the course date, we will not refund any of your fee. If you need to cancel due to your serious illness or close family bereavement, please contact us info@creativewithnature.co.uk as soon as you can. We will review your case and we may, in our discretion, offer you a change of course, to be used within six months. You may be asked to provide proof of these special circumstances.

If we cancel or change your course date

We may need to change our course dates occasionally due to reasons beyond our control such as Covid -19, adverse weather conditions, mechanical breakdowns, or illness. If this happens, we’ll get in touch with you as soon as we can using the email contact details you provided. If you booked through a third party (e.g. craftcourses.com), they may be responsible for contacting you. In this event we will endeavour to get you booked onto another course as soon as possible. Creative with Nature is unable to reimburse travel, accommodation, or any other expenses you may incur in relation to the cancelled course.

Restrictions

Certain courses are subject to certain requirements specified by our teachers, such as age, health, or accessibility. For example, it is not advised to be around lead whilst pregnant. Details of each course are available online but please check carefully upon making the booking that you comply with the requirements.

Theft

Vouchers must be kept safely and securely. Creative with Nature will take no responsibility for any loss you may incur because of theft, impersonation or identity fraud. We may be able to cancel and re-issue vouchers that have been stolen, as long as they have not yet been used, so if this has happened to you, please get in touch info@creativewithnature.co.uk

Refunds

Refunds will only be made on unused vouchers bought directly from and issued by Creative with Nature within 14 days of purchase. Refunds can only be made to the person who purchased the voucher. Qualifying refunds will be made for the full value of the gift voucher excluding any payment made for a physical gift card and postage and a £10 administration fee.

Listings & pricing

Course information on www.creativewithnature.co.uk is updated regularly. All content including prices is subject to change.

Safety & insurance

All teachers have their own Public Liability Insurance and provide their own risk assessments. All students will be give a Health and safety talk at the start of classes for safe and proper tool use and any other pertinent information students may need..
If you are concerned about the safety or practice of any of the courses, please let us know.

Complaints & feedback

Your feedback is welcome, so please bring any comments or issues to our attention as soon as possible, so that we have a chance to put matters right. If your issue is with the course or teacher (rather than the voucher process) please take this up with the maker on the day. However, if you are unable to resolve any issues directly with the teacher please let us know so that we can also look into it.
Please note
The above terms and conditions apply as a condition of purchasing and/or using any voucher, whether or not the voucher holder is the original purchaser. Creative with Nature reserves the right to change these terms from time to time without reference to customers or notice. These terms and conditions do not affect your stay rights as a consumer, and are governed by and in accordance with British law.