Our full terms and conditions

Our mission is to help people get creative with nature, to discover the joy of making and doing things with the wealth of natural materials all around us using processes that are often thousands of years old. We feel passionately that our craft based heritage should be preserved, developed and passed on to keep these vital and engaging skills part of our everyday lives.

What we do

We provide workshops in a growing range of traditional crafts predominantly for our workshop spaces on Todmorden high street.
We provide teaching and training to a wide range of groups, organizations, companies and charities.
We have a shop on the ground floor where you can purchase a range of willow baskets and sculptures (woven on-site), craft kits, willow for weaving and a range of other ethically produced wares from UK based makers.

Gift vouchers

creativewithnature.co.uk offers gift vouchers which can be spent on any course, you are not tied to any specific teacher or a gift item in our high street shop.
Vouchers are available in £50, £100 & £200 denominations on the website or for any amount in the shop (over £10 minimum spend) and are valid instantly upon purchase, with the option of adding a personalised greeting card with a postal service (at an additional cost of £4.80).
Vouchers are valid for 12 months. Places on specific courses cannot be guaranteed. Our makers are predominantly individual craftspeople and artisans, and the courses are therefore bespoke and offered in limited numbers.
Please note that due to COVID-19, vouchers due to expire in this period can be extended a further 6 months from the original expiry date, offering a total of 18 months validity.
All customers purchasing our gift vouchers are subject to the terms and conditions here.

Bookings & purchases

• A booking/order will be instantly accepted, and half or full payment will be taken.
• You will receive a confirmation email.
• We will contact you directly if any changes need to be made to your booking or order.
• Gift vouchers can be used as full or part payment.

Cancellations

We deliberately work with small group sizes to ensure students get the most out of all our workshops. This means we work on tight profit margins. Please note when booking a course that deposits of half the course fee and are non-refundable. Receipt of deposit secures your place on your chosen course.
Because of the long process time to buy and prepare materials for your course, a course can be moved to another course date up to 4 weeks before the start date and not after this time. This can only be done once.
If you cancel a course in the 2 weeks lead up to the course date we will not refund any of your fee.

If we cancel or change your course date

We may need to change our course dates occasionally due to reasons beyond our control such as Covid -19, adverse weather conditions, mechanical breakdowns or illness. If this happens, we’ll get in touch with you as soon as we can using the email contact details you provided. If you booked through a third party (e.g. craftcourses.com), they may be responsible for contacting you. In this event we will endeavour to get you booked onto another course as soon as possible. Creative with Nature is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled course.
Restrictions
Certain courses are subject to certain requirements specified by our teachers, such as age, health or accessibility. For example, it is not advised to be around lead whilst pregnant. Details of each course are available online but please check carefully upon making the booking that you comply with the requirements.
Safety & insurance
All teachers have their own Public Liability Insurance and provide their own risk assessments. All students will be give a Health and safety talk at the start of classes for safe and proper tool use and any other pertinent information students may need.
If you are concerned about the safety or practice of any of the courses, please let us know.

Diversity and inclusivity policy

At Creative with Nature everyone is welcome.
Creativity promotes wellbeing and drives personal development and needs to be accessible for all. We are committed to promoting creative learning & craftsmanship and making it as accessible as possible.
We believe everyone should be treated with dignity and respect. We provide a learning environment entirely free from judgement or bias, regardless of race, religion, national origin, ethnicity, disability, sex, gender identity, sexual orientation or age.
We endeavour to make all reasonable adaptations where possible to allow maximum safe inclusion for all, and if this is not possible, to make it clear in advance. If you have a disability or something you believe we should know please get in touch before the course start date. info@creativewithnature.co.uk

Restrictions

Certain courses are subject to certain requirements specified by our teachers, such as age, health or accessibility. For example, it is not advised to be around lead whilst pregnant. Details of each course are available online but please check carefully upon making the booking that you comply with the requirements.

Complaints & feedback

Your feedback is welcome, so please bring any comments or issues to our attention as soon as possible, so that we have a chance to put matters right. If your issue is with the course or teacher (rather than the voucher process) please take this up with the maker on the day. However, if you are unable to resolve any issues directly with the teacher please let us know so that we can also look into it.
Please note
The above terms and conditions apply as a condition of purchasing and/or using any voucher, whether or not the voucher holder is the original purchaser. Creative with Nature reserves the right to change these terms from time to time without reference to customers or notice. These terms and conditions do not affect your stay rights as a consumer, and are governed by and in accordance with British law.
These terms of service are to be used in conjunction with our gift voucher terms and conditions